Terms and Conditions

This website is being operated by Figuartsmate. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Figuartsmate’s relationship with you in relation to this website.

At Figuartsmate, we pride ourselves on our integrity. That’s why we’ve designed the most generous, fair and transparent store policy for our valued customers. Read the following sections to find out more about how we provide the best customer experience for our loyal shoppers and please don’t hesitate to get in touch if you have any questions.


For details of the content on this site, it does not give any guarantee to the completeness or accuracy of information. Should, even if some damage by not familiar use of content on this site, or to use has occurred, the Company does not assume the responsibility at all.

We may change or delete the contents or URL of this website without prior notice. In addition, the host of contents of this website may be suspended or terminated without prior notice. Figuartsmate shall not be liable for any damage incurred for the above reasons.

Figuartsmate has no knowledge on the information and services that are provided in other websites that are linked from our website, and we do not assume any responsibility. Visitors are required to use those websites by their terms at your own responsibility.


Your privacy is of uttermost importance to us. We will only use your information for the sole purpose of getting your order to your home safely.

We promise we will not share any of your information in any other area.

Return policy:

Order Cancellation

If an order is made by mistake or a customer changes their mind about their order, 5% admin fee will be charged within 14 days of purchase and 10% thereafter provided the order has not been shipped. Please note that an order cannot be cancelled once it has been dispatched.

Conditions required for RETURN

-    Items are unopened and unused

-    Return within 14 days of succeeded delivery

Return Shipping

15% cost of the order and two-way shipping will be charged. However, if the return is caused by a mistake from our end we will issue you a full refund and we will issue you store credit to pay for the return shipping fee back to us.

We are not responsible for any lost or damaged packages returned to us.

Wrong address and refused shipment

Refused shipment (incorrect address or numerous failed delivery) is treated as a return and any costs incurred will be deducted from the refund. Any return and reshipping costs will be charged.